Akibia Unveils 24x7 Support for Citrix XenApp

Akibia’s Support Solution Includes Proactive Health Check, Remediation and 24x7 Technical Support for Companies Looking to Improve Application Availability

October 19, 2009

Westborough, MA – October 19, 2009 – Akibia, a leading provider of consulting, integration and support for data center, network and security solutions, today announced a total support solution for Citrix® XenApp™. The program helps clients improve XenApp utilization and can maximize the significant benefits it provides.

Enterprise organizations today understand the value XenApp brings to their business - improved application availability and performance, as well as cost containment in the delivery of applications. However, due to budget cuts within IT departments as well as the sophisticated nature of the XenApp solution, companies can sometimes struggle to gain maximum performance from their deployment. Akibia’s XenApp support solution provides our clients with certified and highly-skilled engineers to help with proactive remediation, planning and development, as well as 24x7 phone support.

  • Citrix XenApp Health Check – Performed as often as 12 times a year by an experienced consultant, these health checks ensure the Citrix environment is running efficiently and effectively and is fully optimized.
  • Remediation, Planning and Deployment – Akibia offers customers on-site engineering time to address issues discovered in the health check, or to plan for future deployments.
  • 24x7 Phone support – Customers have fast access to a senior level Citrix Certified Engineer, who is familiar with the client’s environment and will help them diagnose and resolve issues efficiently over the phone.

"Because Akibia is also a Citrix Gold Solution Advisor, providing design and implementation services, we are able to act as the client’s single point of contact from implementation through support," said Tom Tucker, president of Akibia. "This direct access to high level engineers from implementation onward ensures that our clients are able to realize the intended benefits of Citrix XenApp – better application performance and availability across the network."

Clients gain further advantages as Akibia acts as their single point of contact for all their network, security and data center support needs. Akibia also provides 24x7 support for Check Point, Blue Coat, Extreme Networks, Sun, HP, IBM, Dell, and EMC systems, among others. Akibia’s support team is familiar with the many different systems in the client’s environment, resulting in faster resolution of issues.

"Akibia is an experienced, long standing and customer-focused partner," said Craig Stilwell, vice president Americas channels and field operations for Citrix. "As a result of their ability to provide full life-cycle services including implementation to on-going support, Citrix users will truly maximize their investments in our technology by partnering with Akibia."

About Akibia, Inc.

Akibia provides innovative IT solutions that enable leading companies worldwide to optimize, secure, manage and support their mission-critical infrastructure. As an independent advisor, Akibia partners with its customers to deliver solutions that improve the availability and performance of their data center and security infrastructure. Combining expert consulting, integration and support services with world-class customer service, Akibia helps IT organizations maximize the value of their existing infrastructure, while mitigating risk and reducing complexity. Founded as Polaris Service in 1988 and headquartered in Massachusetts, Akibia is an independent services company with offices throughout the United States and Europe. Contact Akibia at 1-866-4-AKIBIA or www.Akibia.com